To ensure prompt, efficient claim adjusting, please remember the following:

• Be sure the policy number is correct and include the full name of the policyholder.



• Advise of the exact location of the loss and provide a detailed description of the occurrence, giving as much information as possible.



• Provide the actual date of loss. If the actual date of loss is unknown, provide the date the loss was discovered.



• Provide all phone numbers where the policyholder and claimant can be contacted, including temporary phone numbers.



• Be sure to include the name of a contact person at the insured's location.



• Forward any receipts, photographs, invoices or other documentation of the loss along with the claim.



• Advise the policyholder to take measures to protect his property after the loss. Keep all emergency repair receipts.



• If the police investigated the loss, obtain the incident number and contact telephone number of the police department.



• Inquire if there are any witnesses and obtain their contact information, including addresses and telephone numbers.



• For commercial auto losses, obtain the location of the damaged unit, along with a phone number of that location, if possible.